Is Nevante Rose Perfumes an official Saudi store?
Yes. Nevante Rose Perfumes is a Saudi online store operated by Commercial Registration No. 1010801084. Our main office is located at Prince Saud bin Abdulrahman Al Faisal Street, Al Mansoura District, Riyadh 12682, Saudi Arabia.
How can I contact the store?
You can contact our customer service via Phone/WhatsApp: +966581310698 or by email at [email protected].
What are your customer service working hours?
Customer service is available from Saturday to Thursday, 9:00 AM to 6:00 PM. Friday is our weekly day off. We usually respond to inquiries within 24 to 48 business hours.
Are the perfumes sold on your store authentic?
Yes. At Nevante Rose Perfumes, we are committed to offering 100% authentic perfumes sourced from trusted suppliers and verified channels, while maintaining clear and transparent product, pricing, and policy information.
Do your prices include VAT?
Yes. All prices displayed on the store are in Saudi Riyals (SAR) and include 15% VAT, in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Are there any hidden charges at checkout?
No. There are no hidden charges. The amount shown in the order summary before payment is the final amount payable by the customer.
What payment methods do you accept?
We currently accept the following payment methods: Mada, Visa, Mastercard, Apple Pay, STC Pay, and Tabby.
Is payment on your store secure?
Yes. All payments are processed through secure and encrypted payment gateways. Card details are not stored on our servers and are handled only by authorized payment service providers.
When is my order confirmed?
Once your payment is successfully completed, you will receive an order confirmation message by email or SMS including your order details and electronic invoice.
How much is shipping within the Kingdom of Saudi Arabia?
Shipping is charged at a flat rate of SAR 25 for all orders within Saudi Arabia.
Do you offer free shipping?
Yes. We offer free shipping for orders above SAR 298.
How long does order processing take?
Orders are processed and handed over to the shipping carrier within 24 to 48 business hours after order confirmation.
How long does delivery take within Riyadh?
Orders within Riyadh are delivered through the store’s courier service within 24 hours after order confirmation.
How long does delivery take to other regions in Saudi Arabia?
Orders to other regions across Saudi Arabia are shipped via SMSA or Aramex, and delivery usually takes 1 to 3 business days.
When will I receive my tracking number?
Once your order has been shipped, you will receive a tracking number via SMS or email to follow your shipment status.
Do I need to make sure my address and mobile number are correct before placing an order?
Yes. Customers are responsible for providing an accurate delivery address and mobile number to ensure successful and timely delivery.
Can I return or exchange my order?
Yes. You may request a return or exchange within 15 days from the date of receiving your order, provided that the product remains in its original condition, with the original packaging intact, and the outer cellophane wrap unopened.
Can I return a perfume after opening or using it?
No. Opened or used perfumes cannot be returned or exchanged, except in the case of a manufacturing defect.
Who pays the return shipping cost?
If the return or exchange is due to a product defect or an error in the order, the store will cover all shipping and re-shipping costs. If the return is due to a change of mind, the customer will bear the two-way shipping cost of SAR 50, provided the return conditions are met.
When will I receive my refund?
After the returned product is received, inspected, and approved, the refund will be issued to the original payment method within 7 to 10 business days.
What customer data do you collect when an order is placed?
We collect the data necessary to process your order, including name, shipping address, mobile number, and email address.
Do you share customer data with third parties?
Customer data is shared only with trusted partners necessary to complete the order, such as shipping carriers and secure payment service providers.
Is my data protected while browsing and paying?
Yes. We use appropriate security and encryption measures to protect personal and payment data during browsing and checkout.
What law governs the relationship between the customer and the store?
The use of this store and all related transactions are governed by the laws and regulations of the Kingdom of Saudi Arabia.
What should I do if I have a question about an existing order?
For faster assistance regarding an existing order, please contact customer service and include your order number in your message or email subject.
